loans.com.au reviews

“ Best rate, product and service

Loans.com.au staff have been very professional, friendly and super efficient. I have dealt with many banks over the past few decades and have found loans.com.au to be one of the best and the only current provider that could offer the best rate, product and excellent service. Well done and keep up the great work!„

“ Stress-free transition

Very helpful to take me through this stressful transition of migrating mortgages. All my queries were answered during the process.„

“ I wouldn't hesitate to recommend again

I'm very happy with the application process. It was fantastic that you sent me an SMS to let me know when to check onTrack so that I could action things as quickly as possible. This is my second loan with you. I've referred a friend after the last one and wouldn't hesitate to recommend again. You made it very easy in what can be a very stressful time. Thanks!„

“ Happy with efficient service

Fast and efficient. Willing to increase loan when my car died soon after initial settlement. Very happy.„

“ Loans.com.au exceeded our standards

All our expectations were exceeded by loans.com.au and we would strongly recommend them to all home loan buyers. We are very happy indeed and could not find any negatives. Before loans.com.au we researched many lenders and none of them met our standards. The best customer service, loan limit and interest rate in the market that we found.„

“ Lending Manager responds quickly

Great rates. Your lending manager is always contactable and responds quickly to messages.„

“ Happy with the service and low rate

Very happy with the service we received and the super low interest rate.„

“ onTrack was simple to navigate

The process was easy and hassle free. Great communication and the onTrack portal was simple to navigate. We will certainly recommend loans.com.au„

“ Transparent process

Great customer service, extremely helpful and proactive team. The team was really knowledgeable and could answer all my questions confidently straight up. I like how transparent the process was. My onTrack profile allowed me to easily communicate and keep up to date of where my loan application was up to.„

“ A far more streamline process

This is my second loan with loans.com.au and I have been extremely pleased with their customer service. The use of onTrack to upload documents and send messages really simplified the process. I have had several mortgages in the past, this was hands down. A far more streamline process than any experience I have had with a bank.„

“ New home loan easily set up

This has been a very user-friendly and easy experience in setting up our new home loan.„

“ Helpful platform and attentive staff

Really enjoyed the experience considering how tricky it is to manage. Getting all the forms processed is not always a joy so to have a platform like this was a huge help. Staff were really attentive and knowledgeable.„

“ Staff were there when needed

Easy process and loads of help from staff when needed.„

“ Very responsive staff

Great customer service and very responsive!„

“ Couldn't be happier

Settlement has only just happened so it's early days, however we couldn't be happier to this point! Contact was quick, easy and convenient. You have a lot of control over the speed at which you collate and submit required documents so it fits in with your lifestyle. The online upload is awesome. I have no hesitations in recommending loans.com.au to anyone looking for a no fuss loan. Easy process with a great interest rate!„

“ Online only, yet great service and rates

What a great experience. Despite being an online and phone only offering, loans.com.au provided great customer service and rates. Highly recommend!„

“ Refinance process was seamless

Found the refinancing process online and via phone to be quite seamless. All employees I dealt with were very helpful. Thanks and looking forward to a long term customer-banking relationship.„

“ Easy refinance process

Very friendly and helpful customer service. Outstanding value. Easy to go through refinancing process. So what are you waiting for? :)„

“ I saved money on my loan

I am very happy to be one of your customers and save money on my loan. Everyone was very helpful. I was very happy with customer service I received.„

“ Investment loan with great rate

What a brilliant experience. Got a great rate and our first investment loan. Highly recommend!„

“ Happy with the service

We were happy with the whole process of changing our lenders. Happy to recommend loans.com.au to anyone. Friendly and professional service ! Thanks.„

“ Very happy customer

I have all my loans with loan.com.au. Staff are friendly and I am a very happy customer at present.„

“ Excellent contact centre staff

Staff from the contact centre are excellent! They are helpful, knowledgeable, patient, and more importantly, I can understand them.„

“ A first home buyer experience

I was initially interested due to the attractable interest rate. The team at loans.com.au were very helpful and supportive throughout the process, especially that I was a first home buyer.„

“ Simple and straight forward journey

The home loan application process is very simple and straight forward. Friendly staff helped us with the journey. I couldn't be happier.„

“ Cheaper investment rates than big banks

Great service adding in my investment property loans to the home loan with loans.com.au. It was more than one percent cheaper rate! Bye bye big banks!„

“ Recommended to everyone

Fantastic and friendly easy experience. I'd recommend loans.com.au to everyone!„

“ Quick response from the team

Very happy with all parts of the application process. When I uploaded documents and asked a question via secure mail, I received a quick response. The overall deal was excellent.„

“ Impressive customer service and fast settlement

I have been quite impressed with the customer service at loans.com.au. I requested a fast settlement and that was exactly what I got. Everyone I dealt with were all friendly and yet very professional. I will definitely be referring loans.com.au.„

“ Satisfactory rate and service

Great rates, great service. What more could you ask for.„

“ Process made easy for a first home buyer

This was my first time applying for a home loan and the process was made so easy by loans.com.au! The online system meant that I could upload documents in my own time after work, and don't have to worry about keeping appointments in business hours. I will certainly be referring friends and family who are looking for a loan.„

“ As if you had a mortgage broker

From start to end, the process was timely with help available online and over the phone. It was as if you had a mortgage broker right in front of you. Also the documents were concise and easy to follow. I will be recommending them to my friends.„

“ Enables me to pay off sooner

Very happy with this loan and will save a lot therefore enabling me to pay off sooner. Very friendly and helpful staff.„

“ Very well supported

I enjoyed the customer service and professional manner in dealing with all enquiries and management of the loan process. Although it is only an online and phone interaction, I felt very well supported with great personal communication.„

“ Used to pay more with another bank

Paying almost 0.6% more previously with another bank, great savings coming with loans.com.au! Easy and effective.„

“ Simply the best

Simply the best value loans available in the market today.„

“ Superb staff and rates

Helpful staff and great competitive rates.„

“ It was a painless journey

The whole process was painless and easy to manage. Would definitely recommend.„

“ User friendly online app

Very happy as it is all online. The loan app is user friendly. The main thing for me is reduced interests rates so I switched from major bank.„

“ Service as good or even better than the big banks

I was expecting minimal interaction with a "real person" being an online service, but it was complete opposite. The service you get with loans.com.au is as good or even better than the big four banks.„

“ More competitive rate and friendly service

Very happy to change over from one of the Big 4 banks to a more competitive rate and friendly service. Smooth process and support available to guide me through the whole application.„

“ Staff are friendly and fast acting

Friendly and fast acting staff. I would much prefer dealing with them than any of the big banks.„

“ I'm now saving every month

The process was so easy and the staff were so helpful. I'm now saving hundreds every month.„

“ Thanks for handling my application

I would like to say many thanks to both the Sales and Support teams for helping us with this application. Without your help, we wouldn't have been able to switch our existing loan to loans.com.au which is now saving us a lot of money. Overall you have done a brilliant job.„

“ Nice and simple

Nice and simple process. Really happy with the service.„

“ Finance was completed within timeframe

Confirmation of finance was completed within our finance clause requirement. Great communication from staff. Very happy with the low rate.„

“ onTrack app was handy

Great communication and service via the onTrack app. Thank you!„

“ Very reassuring and fantastic service

Staff have been fantastic! The service I have received is so much better than that from my previous bank. The process was relatively straight forward and simple, and staff were there to walk me through all my questions. The finance was finalised before we head overseas on a holiday. I will not hesitate to recommend this product to others.„

“ Very prompt and proactive team

Will highly recommend you to my family and friends. The team at loans.com.au were very prompt and proactive.„

“ Best rates and online services

Rates are the best around and the online services were top notch. The lending managers were very helpful and informative. Will recommend this to anyone who's looking to take out a loan!„

“ Arranging my second loan

Happy with loans.com.au. Now setting up my second loan.„