loans.com.au reviews

Loved the process of your loan application. So easy and convenient for me because I work and I just checked my onTrack and responded as required. Thank you!„

Had a wonderful experience with loans.com.au. Staff were very helpful and only took four weeks to complete the documents. Will definitely recommend to our friends.„

The service was quick and painless. Loans.com.au were able to help me when another lender left me down.„

Thorough, simple and well managed process. Best rate in the market as well. What else could you ask for with the biggest investment of your life.„

I will recommend loans.com.au to anyone. I was happy right through to the settlement day for what they have provided me with. To this day I am happy with their efficient and quick service. I will recommend it.„

Loans.com.au are fantastic - low rates, no fees and a hassle free application process. Sales person was great to chat to and provided great assistance. The application process was effortless and onTrack was perfect to use! Definitely recommend going with loans.com.au. Definitely better than the bigger banks!„

I found the loans.com.au team really friendly, helpful and responsive. My loan rate is awesome! I'd happily recommend them to others.„

The whole process has been extremely simple. I was kept informed the whole way through and I would highly recommend loans.com.au to family and friends.„

Easy and quick process, great rate. Friendly and helpful staff.„

I've been very happy with the prompt service I have received and look forward to referring my friends.„

Very smooth process and great product. Very happy new customer.„

Everyone was very helpful, friendly and efficient.„

Great experience and such an easy process. Very happy we have moved our loan away from the big four. Highly recommended.„

Live Chat is a very helpful service where they could connect you to the sales team and address queries effectively. A support contact for your loan is a good idea as it gives ownership from loan application to settlement. I am likely to move another loan of mine to you soon. Great! Keep it up!„

Very good rates and service. It was a simple process to refinance and will definitely recommend to others. Thanks.„

I would like to say thank you to my loan managers for all the assistance. They went above and beyond for my application to make everything completed with no troubles at all.„

Great experience with loans.com.au. Very quick, efficient and helpful staff. I will definitely recommend them to my family and friends.„

After being a customer for over 15 years with one of the nationalised banks, I decided to move my business to loans.com.au. I was very happy with the whole process and the customer service experience was awesome. I highly recommend loans.com.au„

Loans.com.au staff have been very professional, friendly and super efficient. I have dealt with many banks over the past few decades and have found loans.com.au to be one of the best and the only current provider that could offer the best rate, product and excellent service. Well done and keep up the great work!„

Very helpful to take me through this stressful transition of migrating mortgages. All my queries were answered during the process.„

I'm very happy with the application process. It was fantastic that you sent me an SMS to let me know when to check onTrack so that I could action things as quickly as possible. This is my second loan with you. I've referred a friend after the last one and wouldn't hesitate to recommend again. You made it very easy in what can be a very stressful time. Thanks!„

All our expectations were exceeded by loans.com.au and we would strongly recommend them to all home loan buyers. We are very happy indeed and could not find any negatives. Before loans.com.au we researched many lenders and none of them met our standards. The best customer service, loan limit and interest rate in the market that we found.„

Fast and efficient. Willing to increase loan when my car died soon after initial settlement. Very happy.„

Great rates. Your lending manager is always contactable and responds quickly to messages.„

Very happy with the service we received and the super low interest rate.„

The process was easy and hassle free. Great communication and the onTrack portal was simple to navigate. We will certainly recommend loans.com.au„

Great customer service, extremely helpful and proactive team. The team was really knowledgeable and could answer all my questions confidently straight up. I like how transparent the process was. My onTrack profile allowed me to easily communicate and keep up to date of where my loan application was up to.„

This is my second loan with loans.com.au and I have been extremely pleased with their customer service. The use of onTrack to upload documents and send messages really simplified the process. I have had several mortgages in the past, this was hands down. A far more streamline process than any experience I have had with a bank.„

Really enjoyed the experience considering how tricky it is to manage. Getting all the forms processed is not always a joy so to have a platform like this was a huge help. Staff were really attentive and knowledgeable.„

This has been a very user-friendly and easy experience in setting up our new home loan.„

Easy process and loads of help from staff when needed.„

Great customer service and very responsive!„

Settlement has only just happened so it's early days, however we couldn't be happier to this point! Contact was quick, easy and convenient. You have a lot of control over the speed at which you collate and submit required documents so it fits in with your lifestyle. The online upload is awesome. I have no hesitations in recommending loans.com.au to anyone looking for a no fuss loan. Easy process with a great interest rate!„

What a great experience. Despite being an online and phone only offering, loans.com.au provided great customer service and rates. Highly recommend!„

Very friendly and helpful customer service. Outstanding value. Easy to go through refinancing process. So what are you waiting for? :)„

Found the refinancing process online and via phone to be quite seamless. All employees I dealt with were very helpful. Thanks and looking forward to a long term customer-banking relationship.„

I am very happy to be one of your customers and save money on my loan. Everyone was very helpful. I was very happy with customer service I received.„

What a brilliant experience. Got a great rate and our first investment loan. Highly recommend!„

We were happy with the whole process of changing our lenders. Happy to recommend loans.com.au to anyone. Friendly and professional service ! Thanks.„

I have all my loans with loan.com.au. Staff are friendly and I am a very happy customer at present.„

Staff from the contact centre are excellent! They are helpful, knowledgeable, patient, and more importantly, I can understand them.„

I was initially interested due to the attractable interest rate. The team at loans.com.au were very helpful and supportive throughout the process, especially that I was a first home buyer.„

The home loan application process is very simple and straight forward. Friendly staff helped us with the journey. I couldn't be happier.„

Great service adding in my investment property loans to the home loan with loans.com.au. It was more than one percent cheaper rate! Bye bye big banks!„

Fantastic and friendly easy experience. I'd recommend loans.com.au to everyone!„

Very happy with all parts of the application process. When I uploaded documents and asked a question via secure mail, I received a quick response. The overall deal was excellent.„

I have been quite impressed with the customer service at loans.com.au. I requested a fast settlement and that was exactly what I got. Everyone I dealt with were all friendly and yet very professional. I will definitely be referring loans.com.au.„

This was my first time applying for a home loan and the process was made so easy by loans.com.au! The online system meant that I could upload documents in my own time after work, and don't have to worry about keeping appointments in business hours. I will certainly be referring friends and family who are looking for a loan.„

Great rates, great service. What more could you ask for.„

From start to end, the process was timely with help available online and over the phone. It was as if you had a mortgage broker right in front of you. Also the documents were concise and easy to follow. I will be recommending them to my friends.„

I enjoyed the customer service and professional manner in dealing with all enquiries and management of the loan process. Although it is only an online and phone interaction, I felt very well supported with great personal communication.„