Case Study: Kunal
We're interviewing some of our amazing loans.com.au customers to get to know their home and car-buying stories.
We sat down with Kunal and asked him a few questions on her experiences, challenges, and how he overcame them.
Background
Kunal is a keen property investor who owns four properties, three of which are investment properties located in the northern suburbs of Melbourne. He has been an investor in property since 2007. Kunal had refinanced to loans.com.au for his principal place of residence and two of his investment properties in 2019. In 2020, he purchased another property and borrowed from LCA.
Challenges
Finding the best value lender with the best loan options and the lowest administration costs Moving four properties from one lender to another is complex. I’ve done it a number of times but each time it involves getting property valuations and ensuring I’ve got enough borrowing power.
Solutions
I used comparison websites to find out which lenders have the best rates and products, which turned out to be loans.com.au. Their products are fantastic. By shopping around I was able to find a lender with a simple process that had a realistic view of my borrowing power. uploading documents from Pre-approval till the loan settlement with two way communication between customers and loans.com.au is incredible and it saved lot of time.The onTrack application system made applying for a loan much simpler. It allows you to upload documents from Pre-approval through to loan settlement with easy two-way communication between customers and loans.com.au. The system is incredible and it saved me lot of time.
What is your advice for someone considering loans.com.au
My advice would be to jump on to the loans.com.au website and start clicking on it, even if you're hesitant to do so. Starting an online chat is just the beginning, and it's important to have that first conversation in order to define your process. Don't be afraid to take that first step and start the conversation, because it's crucial in feeling confident with the products and services. I personally felt very confident after starting a conversation, and their timeline is fantastic. So go ahead and take that first click, and start the conversation.
loans.com.au customer?
If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.
"It's so easy. I'm happy with the way they deal with me and you know, things move at a pace that's suitable for me."
"it was so much easier just to call loans.com.au directly and ask what's going on and they'd actually be able to tell me."
It was never a hassle, never a problem, he always had the right answers and just made it so, so easy. It was a good experience and then I put it through. Got the approval done. Got a great rate.
"loans.com.au has been excellent all the way through. Everyone has been so helpful and friendly that I felt treated like family."