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Case Study: Sam

We sat down with Sam, based in Victoria, and asked him about his experiences, challenges and how he overcame them.

Sam

Home loan customer

Meet Sam, who asked us for help to refinance his home loan into a better deal

Age: 43

Relationship status: Married, 2 children

Annual household income: $110,000

Stage of the journey: I own 2 investment properties and an owner occupier property

Sam Sam

We sat down with Sam, based in Victoria, and asked him about his experiences, challenges and how he overcame them.

Background

I’ve seen my father-in-law do a bit of property and enjoy success with it, so we decided to do it too. Buying our home wasn’t easy. There was a lot of paperwork involved in the application. It felt overwhelming at the best of times. Once we finally got the loan, we thought all the work was done. Then the rates started to go up. We had to decide. Stay safe and pay more with our old lender or do the application again to refinance? I’m very happy we decided to unlock ourselves from our old lender. It’s why we found loans.com.au and eventually got ourselves into a much better deal.

Challenges

  • Finding the right loan can take you time, but don’t give up. Keep looking and comparing
  • The application process always takes a little time, but some lenders have a better process than others. Talk with the lender. Find out how the application process works before deciding
  • Getting a loan can seem daunting, its why many people prefer to work with a broker, but going direct to a lender doesn’t need to be nearly as difficult

“The application took a little work, but it was worth the effort in the end.”

Solutions

  • We researched a lot of different online lenders, comparing different loans, features and rates. Doing it ourselves helped us explore a much wider range of options, which is how we found loans.com.au
  • No application is easy, every lender has their policies and criteria, but from the beginning we knew we were on a good thing with loans.com.au, where everything looked good. I’m so happy we stuck with it

How was your loans.com.au experience?

My wife and I did it ourselves. No broker. We researched a lot of lenders and decided on loans.com.au, who offered us a really competitive rate. The application took a little work, but it was worth the effort in the end. If we needed help, clear answers or an explanation, it was always there.

loans.com.au customer?

If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.

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