Customer stories
Richard
easy to deal with and they had a lovely competitive interest rate.
Steven
Quite good and honestly better than I was expecting.
Mark
loans.com.au were very patient and professional.
Bryan
loans.com.au were always responsive and had a sense of urgency.
Katrine
loans.com.au is truly a modern lender with a can-do approach.
Nikki
We got a lot of helpful advice from loans.com.au
David
Best credit policies out of anyone and actually had a pretty good interest rate too.
Laura
We found that loans.com.au still had a very competitive rate and we were happy with the service
Alex
I would certainly recommend getting a home loan from loans.com.au.
Tom
Will definitely use loans.com.au again for our next purchase or refinance.
Sienna
I was updated along the along the track and it all turned out perfectly. I would certainly recommend loans.com.au to other car buyers.
Warren
Not only loans.com.au do the refinance without fuss, they also gave me a better rate!
Clayton
loans.com.au's interest rate was unbeatable
Peta
I’d only heard good things about loans.com.au from my clients, so when I saw that you’d started lending for SMSF I didn’t hesitate.
Wayne
loans.com.au was really, really helpful
Elma
The online process also was pretty straightforward. It was seamless. It was easy because I could do it at my own convenience.
Kunal
I used comparison websites to find out which lenders have the best rates and products, which turned out to be loans.com.au.
Daniel
it was so much easier just to call loans.com.au directly and ask what's going on and they'd actually be able to tell me.
Baburaj
It's so easy. I'm happy with the way they deal with me and you know, things move at a pace that's suitable for me.
Derek
It was never a hassle, never a problem, he always had the right answers and just made it so, so easy. It was a good experience and then I put it through. Got the approval done. Got a great rate.
Melissa
loans.com.au has been excellent all the way through. Everyone has been so helpful and friendly that I felt treated like family.
Phil
loans.com.au offered me a very competitive SMSF loan rate with low upfront costs and ongoing fees.
Sam
loans.com.au got us into a much better deal.
Susan
I never experienced any roadblocks. Everything just went smoothly.
Justin
loans.com.au were fast and efficient. Nothing was ever too hard for them. The application process was easy, and the staff were very friendly.
Mary-Anne
Getting the loan was straightforward. I was so happy with everything. It was so easy. You were fast, professional and just fantastic.
Sharon
I had a dedicated loans.com.au specialist working with me the whole time, he made it easy, and eventually I found a beautiful 4-bedroom home.
Benn
I started exploring my options, first with the major banks. I wasn’t happy. Then I found you guys. You were simple and easy to deal with, had the right products, and a real good rate.
Karen
I had many questions, so I really appreciated being able to always talk with someone, whether online, by email, in the onTrack application processing portal or on the phone. You were always there for me.
April
loans.com.au made the whole process so simple. Dealing with you online and by phone made everything super easy.
Our Google Rating
See what our customers say about loans.com.au
09 Aug 2019
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We have received great service from most of your staff throughout the process of applying for our loan. We have been very happy so far and hope this will continue.„
27 Jul 2019
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The settlement for my property could not have been smoother. Extremely happy with every step of the process.„
16 Jul 2019
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So helpful all the way through, and nice talking to someone pretty much straight away when you need to instead of O/S somewhere. The ease of swapping lenders and getting out of one of the Big4 was a win-win for me. I will be telling everyone about it. Thanks loans.com.au for a great experience and cheaper interest rates.„
16 Jul 2019
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I have numerous home loans already from big banks to credit unions but my experience with loans.com.au is incomparable compared to the rest. It's been exceptional to say the least. I will definitely recommend loans.com.au to all my friends and relatives. Thanks very much again loans.com.au.„
06 Jun 2019
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Your staff are superb, everyone i have spoken to has been super helpful and very understanding. The whole process was professionally handled and just a very smooth and easy experience. Very Impressed!„
02 Mar 2019
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Your team was so easy to deal with. You really took the stress out of buying a home and applying for a loan. Your online portal is very streamlined and user friendly. We’re so happy in our new home.„
26 Feb 2019
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Extremely happy with the outcome and service we received. Looking forward to work with you again!„
26 Feb 2019
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Great process, simple and easy to work with you.„
16 Feb 2019
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Your customer service is outstanding. The prompt attention to all stages of my loan application made the whole experience a pleasure. Your online processes are user friendly. The added assistance of staff that I can talk to made the process run smoothly.„
22 Dec 2018
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Very happy with both my loan and the excellent customer service. I would recommend loans.com.au to others.„
20 Dec 2018
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Your team is simply the best. I cannot recommend loans.com.au highly enough. How your lending manager handled this was exceptional, truly amazing.„
13 Nov 2018
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We had a different type of situation with some debt to consolidate. Loans.com.au were very understanding, non-judgemental and were able to refinance our loan where others may turn to a speciality lender. The process was easy to manage online and we are very happy with the outcome.„
03 Oct 2018
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I would like to thank your wonderful lending specialists who handled during the application process. Your team should be congratulated and recognised for their excellent customer service. It has been a pleasure to deal with them.„
10 Aug 2018
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Absolutely outstanding customer service was provided at every opportunity by your lending specialists. Their professionalism and the way they treated me as an individual customer and personalised every interaction to meet my needs was very appreciated. Congratulations for having such dedicated staff!„
08 Aug 2018
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Couldn't be more satisfied with loans.com.au. Like the last loan we had, they kept us up to date with all that was going on. We would recommend them to anyone.„
20 Jul 2018
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Thanks, for the great service you have at loans.com.au!„
08 Jun 2018
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You have such great people. Thank you for everything.„
07 Jun 2018
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Everything along the way was easy and all staff were very helpful when I needed a question answered. Completely satisfied.„
29 May 2018
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The Team were great to deal with. They treated me like a partner and I really enjoyed the experience. Regardless of which team I spoke to - Sales or Customer Care - they quickly and efficiently picked up from each other. I really felt valued through the whole process. The website was easy to use, straight forward, hassle free, logical and simple.„
21 May 2018
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Actually enjoyed the online process, was made very simple and user friendly. Had fantastic staff to deal with.„
17 May 2018
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You are one amazing company and I truly appreciate everything you have done for me. This was such a streamlined process and the team I cannot applaud enough! I give you 10/10 for everything and will be recommending you to all my family and friends. Thanks a million.„
08 May 2018
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Always amazing to speak to and always so helpful. We are telling all our friends about you!„
25 Apr 2018
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From start to finish your team was amazing, keeping us informed all the way through and letting us know what documents we needed to provide. Also, dealing with one loan specialist who looked after getting our loan to settlement was great. Thank you.„
29 Mar 2018
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Staff were wonderful from start to finish. Everything went smoothly. Thanks for your great customer service.„
15 Mar 2018
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All loans.com.au loan specialists were very helpful all the way through to settlement. Thank you!„
14 Mar 2018
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Fantastic service and unparalleled responsiveness.„
08 Mar 2018
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My relatively complex refinance applications have been processed very smoothly and promptly, no issue at all. All staff have been extremely helpful, professional, and knowledgeable. In addition, I believe I had received the lowest home loan interest rate in the market. I'd definitely recommend friends and relatives to loans.com.au„
01 Mar 2018
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Excellent, professional and efficient service. I loved the way I was kept informed throughout the process and my queries were answered in a timely manner.„
09 Feb 2018
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User friendly and prompt service. Everything was done with ease.„
01 Feb 2018
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I found the best loan specialist at loans.com.au. Simply amazing!„
24 Jan 2018
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Fantastic team to work with. Special thanks to the sales team for their great service.„
15 Jan 2018
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Loans.com.au is easy to use. Everyone I talked to has been helpful.„
12 Jan 2018
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Excellent team at loans.com.au, sales staff was awesome!„
21 Dec 2017
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Loved the process of your loan application. So easy and convenient for me because I work and I just checked my onTrack and responded as required. Thank you!„
13 Dec 2017
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Had a wonderful experience with loans.com.au. Staff were very helpful and only took four weeks to complete the documents. Will definitely recommend to our friends.„
04 Dec 2017
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The service was quick and painless. Loans.com.au were able to help me when another lender left me down.„
01 Dec 2017
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Thorough, simple and well managed process. Best rate in the market as well. What else could you ask for with the biggest investment of your life.„
28 Nov 2017
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I will recommend loans.com.au to anyone. I was happy right through to the settlement day for what they have provided me with. To this day I am happy with their efficient and quick service. I will recommend it.„
27 Nov 2017
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Loans.com.au are fantastic - low rates, no fees and a hassle free application process. Sales person was great to chat to and provided great assistance. The application process was effortless and onTrack was perfect to use! Definitely recommend going with loans.com.au. Definitely better than the bigger banks!„
22 Nov 2017
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The whole process has been extremely simple. I was kept informed the whole way through and I would highly recommend loans.com.au to family and friends.„
22 Nov 2017
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I found the loans.com.au team really friendly, helpful and responsive. My loan rate is awesome! I'd happily recommend them to others.„
20 Nov 2017
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Easy and quick process, great rate. Friendly and helpful staff.„
15 Nov 2017
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Very smooth process and great product. Very happy new customer.„
15 Nov 2017
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I've been very happy with the prompt service I have received and look forward to referring my friends.„
09 Nov 2017
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Everyone was very helpful, friendly and efficient.„
06 Nov 2017
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Great experience and such an easy process. Very happy we have moved our loan away from the big four. Highly recommended.„
04 Nov 2017
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Live Chat is a very helpful service where they could connect you to the sales team and address queries effectively. A support contact for your loan is a good idea as it gives ownership from loan application to settlement. I am likely to move another loan of mine to you soon. Great! Keep it up!„
27 Oct 2017
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Very good rates and service. It was a simple process to refinance and will definitely recommend to others. Thanks.„
25 Oct 2017
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I would like to say thank you to my loan managers for all the assistance. They went above and beyond for my application to make everything completed with no troubles at all.„
22 Oct 2017
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Great experience with loans.com.au. Very quick, efficient and helpful staff. I will definitely recommend them to my family and friends.„
21 Oct 2017
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After being a customer for over 15 years with one of the nationalised banks, I decided to move my business to loans.com.au. I was very happy with the whole process and the customer service experience was awesome. I highly recommend loans.com.au„