loans.com.au reviews

“ Painless customer service

I would like to thank you all for your assistance with transferring our mortgage. For us it was the first time we had done this and all of you made this a painless task. Shame there is not more companies out there that have such good customer service skills like you all do. They could take a page out of your book.„

“ Great support from Lending Manager

I loved that I dealt with the same person from start to finish. It was great service. Thank you.„

“ Quick refinance approval

Dealing with loans.com.au was a pleasure and very easy. In the time it took my previous lender to even respond to my enquiry to refinance, my refinancing with loans.com.au was already approved and actioned. Awesome service!„

“ Electronic settlement and onTrack

The whole process was easy and everyone I dealt with was extremely helpful. I especially liked the electronic settlement and the onTrack system to load documents.„

“ I highly recommend loans.com.au

Always kept up-to-date with the progress. Everything ran smoothly and quickly. We are extremely pleased with the service from everyone we have spoken to. Highly recommend.„

“ Excellent loan package

Excellent service and loan package. Keep up the good stuff!„

“ Outstanding service

Outstanding service from your sales team. Thank you for guiding us throughout the loan application to settlement.„

“ They kept me up-to-date

Great service, fast and polite. They kept me up-to-date every step of the way.„

“ Knowledgeable and supportive staff

I would happily recommend loans.com.au to anyone. I purchased an apartment "off the plan" and they were very accommodating and helpful when it ran over time. Staff were knowledgeable and supportive throughout the loan process.„

“ Helpful and friendly service

Very helpful and friendly service from loans.com.au„

“ Satisfied first home buyer

My Lending Officer provided excellent level of service and support. As a first home buyer, I had many questions throughout the loan process, which were responded to in a friendly and prompt manner. Competitive rate and great customer service from loans.com.au„

“ Happy to contact loans.com.au

It was my first experience with this type of online product and I am so happy I contacted loans.com.au. Easy to follow instructions, great service and excellent updates on the tracking tool. Most of all, fantastic rate, which means I am saving money.„

“ Worth the effort

I rarely provide feedback to anyone but I am happy to do so for this loan refinance. The rate is extremely competitive and I just can't fault the service. Assistance was always available and was really worth the effort.„

“ Straight-forward and fast

Thank you very much for making what can be a completely stressful and complicated task, straight-forward and fast. All of the staff I dealt with were professional, helpful and extremely friendly.„

“ Great rate and better service

Great service, very professional people. I found the switch from my major bank very easy. Great rates and better services from loans.com.au„

“ Simple process and efficient

You did a very good job from processing the application until settlement! There were no delays and everything has been ready for settlement within the timeframe. Great job! Thank you loans.com.au team!„

“ Smooth application

Given your awesome rates, I expected your service to be terrible. Not so! Everything went smoothly.„

“ Great savings

If I joined sooner, I could have saved a lot of money. Thank you!„

“ Fantastic so far!

Thank you so much. You made everything so easy.„

“ Happy in my dealings

I've been very happy in my dealings with loans.com.au and would recommend them for their great service and competitive rates.„

“ Super, super, super

I was blown away with your service. Not only was it the cheapest interest rate, it was super-fast and super-friendly. Super, super, super is all I can say. Recommend 110% without fail.„

“ Superior to major bank

Incredible service. Vastly superior to our Major Bank and we're on their premier banking service, which should be the best they can do.„

“ Award winning experience

I actually work for a major bank and chose to refinance away from my employer. The decision was easy. Your people are motivated, energetic and interested in me. I was informed throughout the entire process of where things were at. Each and every time I called in was respected and my query dealt with promptly. The entire experience has been award winning in my mind. It has made me reflect on ways in which my own organisation could benefit if it adopted some simple yet totally effective options with its own client base. Well done guys. I don't praise often however really have enjoyed the whole process.„

“ Smooth process

My loan refinance application was processed easily from start until settlement. The team was well-organised and knowledgeable.„

“ Best service

The service is the best I've ever come across. Whatever you're doing, continue as it works really well.„

“ Very helpful

Everyone we talked to was very helpful and made the process of switching home loans easy.„

“ Thank you

Many thanks to my Lending Manager and his team in assisting to get this done in such a timely manner.„

“ Excellent service

Our Lending Manager provided excellent level of service and support. Very impressed with her great positive attitude.„

“ Trouble free home loan process

Such an easy and straightforward process. I found the online application to be really convenient. Best rate I could find.„

“ Happy with the customer service

I was again very pleased with the service I received from one of your Lending Managers for my second home loan with you. He was very helpful, courteous and knowledgeable. He deserves a gold star.„

“ All the best

Best loan in the market. It has all the features I need and a great interest rate.„

“ Awesome customer service!

I was surprised by the high level of service compared to the banks. I was very happy with the customer care and level of service all the way through to the settlement.„

“ Useful online dashboard

Absolutely brilliant service and very transparent with the online dashboard!„

“ Great to have such an easy and simple process

Loans.com.au was always patient and helpful and kept in touch with me to make sure I didn't need any help. Excellent service, keep it up.„

“ Best deal in home loan market

I am extremely happy with Loans.com.au. Their service and team members are very friendly and co-operative. I got the best deal in market today. Thank you.„

“ Thank you for the exceptional service

Your sales representatives were excellent, patient and helpful to the end. I would like to take this moment now to pass on my thanks as I believe I received exceptional service.„

“ Great process, great staff

I was very happy with the whole process. Your staff kept me in touch with everything that was happening.„

“ Great team

You have a great team, keep it up. Very happy with the service, thanks for everything.„

“ An excellent service and great team

Excellent service. Staff is knowledgeable, helpful, and consistent. They are highly intelligent and professional. Process was simple to follow.„

“ Very happy with the whole process

From the application process to the settlement, it was an absolutely flawless process. The team were so friendly and helpful and the level of service is fantastic. I'm so glad I chose loans.com.au as my lender.„

“ Process was easy

Very happy with the whole process. When an appointment time was set the caller always rang at the allotted time and made the process easy.„

“ Fast loan processing. Highly recommended

The service we got from the staff was amazing. Easy to deal with and prompt with responding. The staff really helped with getting the loan processed in a short span of time. I would highly recommend loans.com.au„

“ Amazing people, awesome service

Your sales support staff was very helpful throughout the entire process. I would certainly recommend loans.com.au„

“ Impressive customer service

Very impressed with the service from the loans.com.au team. They made the process as simple and painless as possible and kept in touch the whole way. Looking forward to saving lots of money as well with our new loan!„

“ Great service and extremely efficient

All processes were executed efficiently. Sales support service was more than satisfactory.„

“ Have the winning formula. One of the best!

I received the best service I have ever had from any finance provider to date. I was impressed from the moment I applied all the way through settlement. I would definitely recommend loans.com.au to everyone. You have a winning formula. Please don't change that.„

“ Great, friendly and helpful.

I am extremely happy with the level of service provided by my main contact person at loans.com.au. I had many questions throughout the loan application process, and it was responded in a friendly and prompt manner. I hope that this exceptional level of service continues, as I will be recommending you to all my friends.„

“ Extremely helpful. Thank you loans.com.au

We found everyone at loans.com.au to be extremely helpful in guiding us through the process of purchasing our property. Thank you loans.com.au„

“ Stress free!

My old lender sent me a notice that the RBA rate cut of 3rd February will be passed on the 26th of March. Well that poor service cost them my business which I won't have to suffer in the future. Start to finish of my loan with you was settled in 5 weeks and that is better than great service. It's outstanding!„

“ Excellence in everything

Excellent service and excellent products. The team at loans.com.au made changing home loans a smooth and easy process. We couldn't be happier.„

“ Made my life so much easier

This has been an excellent experience right from the outset and all the way to settlement and beyond. Keep up the great work!!!„