loans.com.au reviews

“ Process was smooth and everything explained well

I would like to personally thank Trina and Ben and the team from day one was just exceptional brilliant genuine service. The online app was easy to use and all my queries answered promptly the process was smooth and everything explained well. Thank you all once again cannot wait to pick up my Ute„

“ Their rates are good vs their competitors

Great rates. Pretty good experience with Loans.com.au the turnaround time is short, the whole process is easy and the staff are pretty helpful. Most importantly their rates are good vs their competitors.„

“ Whole experience was efficient and professional

I was looking for a great rate and I found one at Loans.com.au. The whole experience from initial enquiry to settlement was quick, efficient, and professional. Very happy with the outcome.„

“ Great rates

Great rates. Friendly, efficient and professional staff. Thanks Luke!„

“ They got in touch with me in a matter of minutes

loans.com are the best people to deal with. The loan application was fast and easy they got in touch with me in a matter of minutes submitting my application online. Cio and Rose were both wonderful in helping and answering all my questions.„

“ Responsive, unbeatable and personable

Responsive, unbeatable and personable. Couldn't be happier and definitely refreshing after years working exclusively with the big 4.„

“ Honest about fees

Great guys, friendly and quick service. Always have been upfront about all the details. Honest about fees. Can't recommend enough.„

“ Online process was so easy

After three weeks of dealing with another company and finally getting approval for a car loan with 15% interest, I decided to look elsewhere. A friend told me about loans.com.au so I checked them out. I started my application on a Saturday morning and was approved by the Tuesday. Amazing staff and the online process was so easy.„

“ Really Impressed with people at loans.com.au

A very simple and fast service. Really Impressed with people at loans.com.au. I will recommend them to family and friends. Special thanks to Ben and Adrienne.„

“ Interest rate was best in the market

The team were extremely helpful and over the process so easy and fast. I really liked the app to upload documents and seeing the progress of our application. Kate was great to deal with, always happy to answer questions and keep me updated on next steps. The interest rate was best in the market.„

“ Friendly service and very prompt

I would definitely recommend this lender. Friendly service and very prompt. I literally heard from them within a minute or 2 after I’d lodged my online application. The loan was approved in record time. And zero paperwork - it was all online. I’d not heard of loans.com.au before until I ran a comparison website. I’m grateful that I found them.„

“ Really great customer service

Really great customer service particularly from Yvonne who moved fast to progress my paperwork. Would highly recommend.„

“ Fully approved within a few days

loans.com we’re the best. So easy to deal with. Answered all my queries really fast. They didn’t put me through the wringer like other banks, the process was quick and easy. Fully approved within a few days.„

“ Responsive phone lines

Lowest interest rate I could find for a car loan. Quick approval. Low establishment fee. Responsive phone lines. Special thanks to Kate.„

“ Prompt customer service!

Extremely clear and straight forward loan application process. Prompt customer service!„

“ They have the lowest rates I could find

Trina helped me throughout my loan and was super helpful!! Nothing was too hard and they made sure everything was done as efficiently as possible. I’ve also done research and they have the lowest rates that I could find! If I needed another loan I will definitely be using them again.„

“ Very helpful all the way

Great service and very helpful all the way. From Luke who got things happening to Yvonne who steered me through to the end. A big thank you to all the team and we are enjoying our new car.„

“ Best rates, good service

Best rates, good service. What else could you ask for?„

“ Got my loan for my car in 48 hours

Great people, great service, quick response to questions and got my loan for my car in 48hrs. Would recommend them to anyone 100%.„

“ onTrack portal system allows for complete transparency

Great process from beginning to end, would happily recommend and will use again. The online ontrack portal system allows for complete transparency with what stage your application is at and was never left on hold for over 30 seconds during the entire process.„

“ Our experience was good with loans.com.au

Shanalee was particularly helpful considering our circumstances. Although we didn’t get the amount we were originally pre-approved for and didn't receive an explanation as to why, she made sure she got us best result possible. There were a few set backs and a bit of wait hearing back, but we ended up settling our loan and picking up our new car within a week!„

“ Every team member was professional

Every team member was professional, friendly and went over and above to help. Kate was amazing in assuring me along the way. Ranga was helpful in setting me up. An awesome experience and will definitely use them again.„

“ Fast and efficient finance

Fast and efficient finance. Quick approval with no hassles at all. They looked after everything, got us a great low rate that we couldn't beat elsewhere. Thank you Matt & Mon.„

“ onTrack app was so easy to use

The customer service was fantastic, Michael was extremely helpful and everything was explained from the very first phone call right through the process. It was quick and efficient, I had regular phone calls to keep me up to date and the onTrack app was so easy to use. I would definitely recommend loans.com.au„

“ Incredibly easy process

Incredibly easy process. Found the customer service provided by Payton & Sio to be friendly, professional and efficient. I will be recommending to friends and family.„

“ Highly recommend to anyone

Buying a car with loans.com.au has been a very easy and quick process. Great communication from my loan officer and the team at every step of the way. Highly recommend to anyone looking to buy a new or dealer used car.„

“ Really fast turn around

Really fast turn around when we needed a new car, we felt looked after every step of the way.„

“ Helpful staff

Helpful staff, quick process if you have all the documentation too. Competitive rates.„

“ The whole application was very straight forward

The staff and support I received for my recent loan application was very professional. All the staff that I spoke to were extremely efficient and helpful with my loan. The whole application was very straight forward. Thanks the team at loans.com.au.„

“ No stress through the whole loan application

Fantastic communication throughout the whole process, so easy processes, no stress through the whole loan application, would not hesitate to use again in the future and recommend others to apply when they are looking, loan rates are excellent.„

“ Customer service is top notch

Fantastic experience, great interest rate, the lowest I could find. All done online. Customer service is top notch. Thank you.„

“ Prompt responses over phone

Awesome service, prompt responses over phone and even better via using their onTrack app, just efficient the whole process made things easy in this environment - would definitely use again I would rate 10 stars if I could ! Special mention to Kate and Michael P you guys were just lovely to deal with. Never felt like a number very personable and friendly.„

“ My loan was approved in 2 days and settled in 3 days

Very easy to use, friendly staff and my loan was approved in 2 days and settled in three days!„

“ Painless process and onTrack app is brilliant

I never usually write reviews but the whole experience was just fantastic that I had to write a review. I initially contacted Luke for the application and he guided me through the whole process. The application was pre-approved two weeks ago and I found the car this week and the whole settlement was completed in a matter of days.„

“ Very friendly staff

Very helpful every step of the way with easy to understand, very friendly staff.„

“ The mobile app is fast and easy

From start to finish I was impressed with the ease of application and how good the loan officers were about it all. The mobile app is fast and easy. I dealt with Bernadette and Rose and they were lovely and helpful.„

“ Amazed by the fast processing by the team

Luke and Sio did an amazing job of getting finance for my car. Funds transfer was lightning fast and settlement happened within 24 hours. Myself and dealership were amazed by the fast processing by the loans.com.au team. Absolutely recommend them for any financial needs.„

“ Very happy with the great service

We are very happy with the great service received from loans.com.au. Special thanks to Tahlia and Brandon who really looked after us at every stage of the application process.„

“ Absolutely recommendable

Absolutely recommendable. The online platform of processing the loan from pre-approval to settlement is beyond amazing. Plus, loans.com.au offers the lowest interest rates.„

“ I highly recommend loans.com.au!

I highly recommend loans.com.au! Ask for Michael and Yvvone. Honestly the best and most understanding people I have ever dealt with! They made it such a breeze and had the whole application sorted within a week. I honestly can not thank them enough! They're the best ever.„

“ 100/10 loan company

Thank you loan.com.au for your quick professional services, you guys were easy to use and had all the answers to my questions. Shout out to Sio who was a great help and had very very professional services from him. Very fair loans rates, will recommend loans.com.au to everyone, 100/10 loan company.„

“ Excellent communication throughout

Compassionate, understanding supportive, welcoming, accomodating, fair, excellent communication throughout the whole process.„

“ The process is easy

Kate was such an amazing loan officer. She made the process a lot easier. Thank you for the extra mile Kate.„

“ Loved their quick response

I loved their quick response, changed my view about online services. Great customer care. Just leave a message , you get call at your time. Great low rate home loans.„

“ Very satisfied with their customer service

Very satisfied with their customer service. Very helpful from the start to finish. Thanks, Jate Hansen and Michael Pisani for assisting me all throughout my application.„

“ Competitive rates and user-friendly online tools

Great experience, with proactive call backs and specialists who are well skilled to provide information you require and guide you to complete your application ASAP. A breath of fresh air speaking to onshore staff and appropriate handoffs to minimise repeating yourself. Great competitive rates and user-friendly online tools to manage. Totally recommend loans.com.au.„

“ Very competitive interest rates and great service

Fast and efficient team that really go out of their way to help you. I found my dream car and they helped me every step of the way until I drove it out of the dealership. Very competitive interest rates and great service, thank you!„

“ Their rates smashed the big banks

Absolutely incredible. The team at loans.com.au are dedicated, efficient and exceeded expectations. Their rates smashed the big banks and their portal to upload documents and application info was so easy to use. Amazing and fast processing time. Thank you!„

“ Very easy process

Very easy process. The application was approved very quickly.„

“ Most professional loan I have ever had

This was the easiest most professional and efficient loan I have ever had. The team are remarkable and their service standard is exceptional. Thank you for making a long-distance purchase sight unseen, stress-free for me. I thoroughly recommend loans.com.au and a special call out to Yvonne and the service team.„

“ I have already referred loans.com.au to a friend

I saw that loans.com.au had a special rate for green vehicles and it was better than most other rate offers I could find. What a streamlined application process that all is via OnTrack! That was the most pleasant experience I have ever had. I have already referred loans.com.au to a friend who is looking at purchasing a new car and I will to anyone else who asks!„