loans.com.au reviews

“ Surprisingly quick in providing loans

Just refinanced my first car through these guys and absolutely loved it! Adrienne and Paxton helped me out a lot and were super friendly throughout the loan process. It's very surprising how quick these guys are in providing loans given that one uploads all the documents requested for loan approval and their onboarding platform is great and very easy to use.„

“ Dealing with loans.com.au was refreshing

Having dealt with quite a few banks over the years, dealing with loans.com.au was refreshing. They worked around me, told me exactly what I needed to give them and why, paid promptly, were very communicative and easy to deal with. I will be recommending them to my friends!„

“ Car finance process so simple and easy

Adrienne has been amazing. She was so helpful and made the car finance process so simple and easy for me. Especially as this was my first time getting car finance. I would highly recommend using loans.com.au as they have low fees, competitive rates and an easy online system. Thank you for the amazing experience„

“ All staff corresponded within a day

They are amazing. They are very clear and thorough. Any information I needed or update all within the portal and I have the best car loan rate in the market that the car dealer finance can't beat in Melbourne. Would definitely recommend anyone to reach out to them for car loan.„

“ Easy to talk to

Very good service by Ranga and Adrienne. Easy to talk to and very quick and efficient service. Thanks for all the help.„

“ loans.com.au provided a genuine service

The team at loans.com.au provided a genuine, personalised service from initial phone enquiry all the way through to settlement. User-friendly portals to check on the progress of your loan, transparent requests and specifically the friendliest and helpful customer service team who really go the extra mile to assist.„

“ Great service, great rates

Great service, great rates and local staff.„

“ Quick turn around on my new car loan

Absolutely seamless process and quick turn around on my new car loan. Adrienne and Rick in customer support and sales were incredibly helpful and genuine. Would absolutely recommend the team at loans.com.au.„

“ Easy online portal to upload documents

Amazing service. Adrianne went above and beyond to make it an easy and fuss-free experience even when the dealership were being difficult with her!! Easy online portal to upload documents and fast approval. Would use again and again!„

“ Good interest rate

Really helpful and fast efficient service with a good interest rate!„

“ Brilliant support team

Brilliant support team got the car in 2 days!„

“ Fast and easy process

Fast and easy process.„

“ Very competitive interest rates

Very competitive interest rates; easy application process with everything done online and great service.„

“ Good experience. Definitely recommended

Easy to deal with, progressed at my own pace. Followed the progress using their app. Good experience. Definitely recommend.„

“ Transparent, and hassle-free

Pretty smooth, transparent, and hassle-free.„

“ One of the best experiences

It was all so easy and fast to upload documents and Adrienne kept in regular contact with me through the whole process. loans.com.au also gave me an amazing interest rate which beat my previous finance enquiry by 2%. After the loan was approved, settlement was the very next day and I had my brand-new car 2 days after that!„

“ Would definitely use them again

Would definitely recommend it. From the start, I received great service. Very happy I went to them. Would definitely use them again.„

“ Getting all documents uploaded was simple

Was quick and painless, and getting all the documents uploaded was simple. Took about 4 business days and probably would've been faster if I didn't miss messages asking for more clarification. Went with loans.com.au because they were transparent and didn't waste 4 days of my time trying to negotiate rate and payments.„

“ Everyone I dealt with was very lovely

Their service was fantastic the whole way through the process. Everything happened immediately after I provided the required information and I got from application to settlement in just a few days with any hold ups being on my end with supplying things required. Everyone I dealt with was very lovely as well and willing to help with any questions I had.„

“ Very straight forward process

Very straight forward process. Wish their onTrack system would send out notifications that there were messages. Otherwise, highly recommended!„

“ Recommended for a car loan

I found the application process fast and easy to follow. Document submission via the portal was straightforward, fast, and flexible. The staff were all excellent. Polite, tactful, and very punctual - down to the minute on agreed call back times. Amazing. I applied on a Monday and was funded the same week with the dealer paid that morning.„

“ Pretty much new era of digitisation

Absolute legendary services. These guys have been amazing with the new car loan application, pretty much new era of digitisation. Made it so easy and quick, special thanks to Matt who helped with acquisition process, and Adrienne for overall application support. Keep up the good work and rates!„

“ Excellent on all levels!

So happy I went to this lender. I got approved in one day and picked up my brand new car after 3 days turn around. If someone is busy, another person will help you straight away. No waiting! onTrack is well structured and very easy to upload documents. All happened online even the signing of contract. It has been a pleasant experience from day 1 to settlement.„

“ Friendly people at every step of the process

Easy to deal with great customer service nothing was too difficult friendly people at every step of the process.„

“ Seamless online interface

Absolutely amazing experience, so quick and easy from start to finish and a seamless online interface for managing the application. Never had to hold for long before speaking to a real person. Couldn’t recommend enough!„

“ Deliver the good rates as advertised

Friendly, professional, and helpful service with an easy application process and consistent updates through the online portal. All in all, a great company to deal with that deliver the good rates as advertised. Thanks!„

“ Great online loan management system

Fantastic service! Friendly staff, straightforward process, fast turnaround, great online loan management system not to mention the killer interest rate and lack of hidden fees. Highly recommended.„

“ Very responsive team

It was an easy process, very responsive team and you can follow along with the progress of your application online.„

“ Thorough and straightforward process

Can't recommend these guys enough! Adrienne and Paxton were absolute gems helping me every step of the way and even had my bank (that organised my insurance) impressed with how thorough and straightforward you were for the entirety of my application. Managed to have everything cleared early so my dealership gave me a call to pick it up a day early!„

“ Great experience and quick funding

Great experience and quick funding.„

“ Very responsive and competitive rates and fees

Quick car loan, no issues, very responsive and competitive rates, and fees.„

“ Thank you loans.com.au for making life easy

Very easy online application. I am very happy with my consultant Adrienne. She understands my poor English. All the best to her. Thank you loans.com.au for making life easy.„

“ Easy to use online process

Easy to use online process, the best rate by a long way, especially compared to car dealership. When I did have questions the responsiveness either by message within onTrack or via telephone were almost instant. Would highly recommend.„

“ Don't hesitate with these guys

Don't hesitate with these guys. Very good communication throughout. Good rates too.„

“ They were flawless throughout

Super fast, professional, and easy process. I enquired on Friday with loans.com.au Saturday processed my application, Monday approved, and was all settled on Tuesday! Very user-friendly portal. Staff are well trained, respond to your messages via the portal promptly and whenever I called I was put straight through to someone local here in Australia.„

“ Approval and settlement all very quick

Great friendly service! Approval and settlement all very quick. Thanks team.„

“ Their interest rate is one of the lowest in the market

The team is extremely efficient and ready to take ownership. The whole process took just 2-3 business days. Best of all, their interest rate is one of the lowest in the market. Would definitely recommend to friends and family.„

“ Quick and easy application process

Quick and easy application process. Best rates.„

“ Seamless application and approval process

Seamless application and approval process! A consultant was in contact with me every step of the way and the online application process made it very easy for me to upload the required documents. The application was approved quickly with a very competitive interest rate. I highly recommend loans.com.au„

“ Staff are amazing to deal with

Super-efficient and staff are amazing to deal with, fast simple and quick turn around with the best rate„

“ Very personal service

No stone left unturned. From initial call to after settlement I was never left wondering about what to do. Very personal service. Great interest rate. I’m a very happy customer.„

“ Their rates were very low

Highly recommended lender. Their rates were very low. Low fees and you can make ad hoc payments without being penalised. Online portal was seamless and customer service was very attentive.„

“ Superior loan product

Excellent communication at every stage and a superior loan product that suited us perfectly.„

“ Fast approval, excellent customer service

Fast approval, excellent customer service from application to settlement. No call wait time over the phone, you will speak to a real Australian within seconds. The website and app are designed well and easy to upload documents. You can also watch the progress of your loan application online.„

“ Such a fast, convenient & effortless experience

I am so impressed by the service provided by this company. Such a fast, convenient & effortless experience. Adrienne was very helpful and made the whole process so smooth. I would recommend loans.com.au to anyone looking to get finance the simple way.„

“ Efficient post loan service

Easy, straightforward loan application process. Very helpful staff made the whole process very easy, with friendly and efficient post loan service. Would deal with them again.„

“ I would recommend these guys

Very easy transaction, helpful and knowledgeable staff (Rose) that couldn't do enough to assist in making this happen. Compared to major opposition lenders I would definitely highly recommend these guys.„

“ What a wonderful service they provide

What a wonderful service they provide. The team was extremely helpful and friendly to deal with. The service and feedback times were super quick. I can and would definitely recommend loans.com.au to anyone. Thanks for your amazing effort team!„

“ Delivered on the rate and the customer service

Great service through the process! A real worry for the banks when loans.com.au delivered on the rate and the customer service. The team was very hands-on during the process!„

“ Plenty of communication and personal service

Quick and easy. Plenty of communication and personal service.„

“ Best interest rate on the market

The application was super-efficient, the staff were all amazing to deal with and they have the best interest rate on the market. I wouldn’t hesitate to recommend them to friends and family. What can normally be a stressful experience was made a breeze with loans.com.au„