Our story

Just because a lot of our money comes from the banks, that doesn’t mean we are a broker for the banks. When you take out a loan with us you are borrowing from us, not them, and you will deal directly with our friendly Customer Care team for the life of your loan.

Our associate company Firstmac issues securities, called Residential Mortgage Backed Securities (RMBS), to Australian and international institutions and investors. The Australian major banks are large investors in our RMBS which reflects the confidence of major investors in our business. Since 2003, Firstmac has issued over $32 billion in RMBS.

At loans.com.au we try to keep our rates as low as possible for all our customers. However, we still have to change our variable rates in response to changes in our funding costs. In a falling interest rate environment we don’t hesitate to cut rates for existing customers. For instance, between November 2011 and March 2020 we cut rates for existing customers in our largest loan category – owner occupiers with Principal & Interest loans - 15 times, and only raised them 4 times. They joined on a great rate and found themselves on an even lower rate!

We make sure our rates for existing customers are always highly competitive compared to other lenders, but if you want to fully protect yourself against potential rises, we also offer competitive fixed-rate loans that will lock in your repayments for up to 3 years.

We are backed by the financial strength Firstmac, a leading non-bank lender which has been in business for over four decades. You can be secure in the knowledge that we are regulated by the Australian government (ASIC/NCCP).

loans.com.au is financially strong, conservatively managed, and regulated by the Australian government.

Our operations are covered by the National Consumer Credit Protection Act which is enforced by the consumer watchdog, the Australian Securities and Investments Commission.

All of our staff are fully trained in their obligations under these laws and dedicated to ensuring that the product you select meets your requirements and objectives.

We are solid, but don’t just take our word for it. International ratings agency Standard & Poor's awards our associate company Firstmac its highest possible ranking for loan serviceability – STRONG. "Firstmac continues to demonstrate strong servicing quality," Standard & Poor's said. According to Standard & Poor's, Firstmac's key strengths include:

• A well-established position as an experienced primary servicer of prime residential mortgages
• A comprehensive corporate governance and risk-management framework
• A well-designed internal-controls framework and internal audit program, supported by structured annual audit plans;
• Solid loan-processing and servicing infrastructure
• A robust training and development program