Affected by Cyclone Alfred?

We will take a compassionate approach to customers who have been affected by Cyclone Alfred. If you are experiencing difficulty, please contact our Team on 1300 784 434 between 7.30am to 5.30pm AEST.
13 10 90 Apply

Security

Protect your identity and financial details:

  • Do not disclose personal or banking information to any unauthorised person.

  • If you receive correspondence, email, SMS or a phone call from your financial provider that appears to be valid, and you are requested to take action, then be cautious. It could be a hoax. Contact your financial provider and confirm its validity first before responding.

  • Ensure your loan provider has your current contact details.

  • Record important contact and account details in a secure place - not in your wallet or purse.

  • Notify your loan provider or 13 10 90 if you suspect missing mail and ensure your letterbox is locked at all times.

  • Don't leave documents with your personal information lying around the home or office (such as invoices, tax file records, registration papers, licenses and the like).

  • Always check your account and statements for suspicious transactions.

  • Destroy personal documents before discarding in the rubbish.

  • Do not give your credit card or credit card details to any unauthorised person.

  • Maintain up-to-date anti-virus software and regular operating system updates on your computer.

  • Never allow strangers to make transactions through your account for their own personal uses.

Protect your passwords / PINs:

  • Do not record your passwords or PIN details on your computer.

  • Do not give these details to any unauthorised person.

  • Store your passwords and debit cards securely - and not together.

  • Keep your card in sight when using it and report a stolen card immediately to 13 10 90.

  • Change your passwords and PINs regularly and do not use the same details for all your passwords.

  • Do not use personal details for your passwords, such as phone numbers, birth dates, postcodes, or repeat / consecutive number sequences.

Call us to report a lost or stolen card

7am - 7pm Monday to Friday AEST: 13 10 90 (+61 7 3017 8888)

Outside these contact hours: 1800 621 199 (+61 2 9959 7686)